FAQ

When will my order ship?

Each item has a different shipping timeline that is communicated on the product listing page.
Preorder items run around 3-5 weeks for production and shipping time.
ALL ORDERS SHIP OUT COMPLETE. If you order a ready to ship item with a preorder item, then your order will not ship until the preorder item arrives to Makers.

You can pay to upgrade your shipping at checkout.
*We have no control of shipping delays once packages have left our facility. Please utilize tracking numbers and local UPS or USPS drivers to locate lost packages. We will do everything we can to assist.

Items will be available to pick up at Wrenhouse Bakery:3023 Tazewell Pike, Knoxville, TN 37918. You will have five consecutive days to pick up your order. If you do not pick up your order in 5 days, your order will be cancelled and you will be charged a $5 holding fee that will come out of your refund. Store hours are Monday-Friday - 6:30AM-6PM. Saturday 8AM-2PM. Local pick up items are NOT eligible for returns/exchanges.
The estimated turnaround time for preorders is 3-5 weeks and RTS orders is 1-2 business days from the date your order is placed. Please be available to pick up your order during the time frame provided. You will be notified via email when your order is ready for pickup please do not attempt to pickup your order prior to receiving a pickup notification - all orders are fulfilled complete and orders cannot be split.

Please email us at hello@makersofmagicandwishes.com with any questions.