Products may be returned within 10 days of receipt for store credit not including the original shipping cost. Customers are responsible for any return shipping costs.

Items must meet our Return Condition to qualify for a full refund. Items are in Return Condition if they are: unworn, unwashed, undamaged, and free of pet hair.

Worn, made to order, embroidered and final sale items cannot be returned.

• Send us an email at hello@makersofmagicandwishes with your order number and reason for return. Returns must be initiated within 7 days of package delivery!

• We will send you a form to fill out and include in the return package. This is so we can identify the items, order number, and details associated with your order.

 Please DO NOT send your item(s) back to us until you have received an email response from us!

• Ship your return back by taking it to any of your local shipping stores. You are responsible for any shipping costs associated with shipping back your package. Return packages should be sent to:


  
  Makers of Magic and Wishes

  6675 Maynardville Pike
  Knoxville, TN 37918

• Send us the tracking number of your package! If your return package gets lost on its way back to us we are unable to refund you for your return.

• Once your package has arrived to us, we will confirm that the products meet the criteria of our Return Condition. Then we will process and issue your Store Credit!

If products do not meet our Return Condition (unworn, unwashed, undamaged, and free of pet hair) your return will be denied. Should you like them shipped back to you, you will be responsible for the shipping costs.

Due to the fast selling nature of our products, we are unable to promise that we have the items you would like to exchange. But don't hesitate to reach out and ask—there might be a possibility that we have what you are looking for!

If an item has been damaged upon shipment we are happy to replace the item(s) if it is in-stock, exchange it for an item of equal value, or refund you for the item amount in Store Credit.

Damage claims must be emailed to us within 48 hours of receiving the item. Please email us at hello@makersofmagicandwishes.com with the following information:

• Your order number
• A photo of the damaged item, the shipping label, and the condition of the packaging.

Without this information your items are not eligible for a replacement.

Once your order ships from Makers, we are not responsible for lost or stolen items. You can make a claim regarding lost packages with the appropriate shipping carrier.

We do suggest choosing UPS Ground Shipping at checkout for more reliability concerning the shipment of your order.

• Email us at hello@makersofmagicandwishes.com
• We will try and answer your email as quickly as we can! Our customer service hours are Monday - Friday from 9am to 5pm EST.
• Our physical address is: 6675 Maynardville Pike, Knoxville, TN 37918