Return + Exchange Policy

What is the best way to contact you?

• Please send an email to: hello@makersofmagicandwishes.com
• Makers Customer Services Hours: Monday-Thursday: 9am est-4:30pm est; Friday: 9am-12pm est
• Our address is 6675 Maynardville Pike Knoxville, TN 37918

What is your return + exchange policy?

If you have any issues with your order please reach out to hello@makersofmagicandwishes.com within 7 days of package delivery.

• Once an order is placed, we can edit and add to your order but items in your order may not be cancelled. Tuesday Ready to Ship orders CANNOT be edited after 12pm est.
• Once a preorder has ended or your order has shipped we cannot edit your order.
• We cannot combine orders from multiple drops.
• We do not offer credit/debit refunds (no exceptions). Only Store Credit will be issued.
• There is a limit on the amount of returns that are accepted by Makers.

RETURNS + EXCHANGES

Return Criteria:
Sale items, collaboration items, vendor items may not be returned or exchanged. Local pick up orders are not eligible for return/exchange, they are final sale. These items are final sale.

ITEMS INCLUDED:
Embroidered Items of any kind

Screen printed boutique items

Flannel Jackets, Sweaters, etc.
Hats, Headbands or Ears
Pouches + Fanny Packs
Earrings

Returning your Item:

• You must initiate your return within 7 days of package delivery by email with your order number and reason for return.
• We will reply with a form for you to fill out and include in your package so that we can identify the items and order number + details associated with the order.
• Please DO NOT return your item until you have received an email response from our customer service team.
• You are responsible for any shipping costs associated with shipping back your package. Your return package must be sent within 48 hours of your original return email or you forfeit the opportunity for return.
• You must provide a tracking number so that we can track your package. If you do not provide a tracking number to us, you will be charged a $5 restocking fee. We are not responsible for any lost return packages and cannot process your Store Credit if package is lost.
• Upon arrival of package and confirmation that your products meet the criteria of a return in re-sell condition, we will email the Store Credit and necessary information.
• If the item is in non-resell condition, the return will be denied and Store Credit will not be Issued. It will be your responsibility to have the item shipped back to you at your cost. If no response is given 2 days after an email notice, we will donate your damaged item. 
• Items must be unworn, unwashed, not damaged (no holes), and free of pet hair to be issued a full store credit.

Exchanges

Due to the fast selling nature of our products, we cannot offer exchanges.

For eligible exchanges of an item, you will be given a Store Credit to purchase the available item you need via the website. 

Local Pick Up Guidelines

• Items will be available to pick up at Wrenhouse Bakery: 3023 Tazewell Pike, Knoxville, TN 37918. You will have five consecutive days to pick up your order. If you do not pick up your order in 5 days, your order will be cancelled and you will be charged a $5 holding fee that will come out of your refund. Store hours are Monday-Friday - 6:30AM-6PM. Saturday 8AM-2PM. Local pick up items are NOT eligible for returns/exchanges.

• The estimated turnaround time for preorders is 3-5 weeks and RTS orders is 1-2 business days from the date your order is placed. Please be available to pick up your order during the time frame provided. You will be notified via email when your order is ready for pickup please do not attempt to pickup your order prior to receiving a pickup notification - all orders are fulfilled complete and orders cannot be split.

  Please email us at hello@makersofmagicandwishes.com with any questions.

What if an item arrives damaged or broken?

If an item has been damaged upon shipment, please email hello@makersofmagicandwishes.com within 48 hours of receiving the item from Makers with the below information. 

***Without this info you are not eligible for a replacement.

• Send an email to Hello@makersofmagicandwishes.com with your order number.
• Please attach a photo of the damaged item, label on box AND CONDITION OF PACKAGING.
• We are happy to replace the item if in stock, exchange for item of equal value or refund for item amount.
• Customer is responsible for filing a claim if item is damaged. We have no control over how long claims take to be approved.

What if my item is lost in transit or delivered to the wrong address?

Once your order ships from Makers, we are not responsible for lost, stolen, or damaged packages. Any claims regarding lost/damaged packages must be filed by the customer with the appropriate shipping carrier.